Last updated: 29 September 2026
All Foxiebeauty products are non-returnable and non-refundable. Because beauty and personal care products are hygiene-sensitive, we cannot accept returns or offer exchanges for change of mind, shade or fragrance preference, or opened or used items.
Exception: damaged, defective, or wrong products
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at thefoxiebeauty@gmail.com or WhatsApp 8903129423 with:
- Your order number
- Clear photos of the product and packaging
- An unboxing video (strongly recommended)
After verification, we will offer a replacement or refund. Approved refunds go back to the original payment method within 5-7 working days.
Items are not eligible if they have been used, tampered with, or reported after 48 hours.